nancynall.com » Paper cuts.

Paper cuts.

I had a nice lit­tle post going for a while there. It was about news­pa­pers and the new arrange­ment here in Detroit. It paused to aim a kick at some of the Free Press and Gan­nett spin artists fan­ning out to sell this crap sand­wich, then set­tled in to what I con­sider the topic of the day: Online adver­tis­ing, and the need for it to be prop­erly priced and not such a ridicu­lous bargain.

Like I said, I was rat­tling away on it before I went to work last night, and had no browser crashes or any­thing else that might have scut­tled it. But today, only the first sen­tence of it was to be found. Sigh. Autosave, I curse you. On the other hand, maybe that was a sign that we need to rethink our point. OK:

Why doesn’t online adver­tis­ing cost more? That is all.

OK, here’s a bit more: The mod­ern newspaper’s prob­lem is not read­er­ship, it’s rev­enue. Let me see the hands of every­one who is read­ing more than their home­town papers these days. Leave your hand up if you feel you are, in gen­eral, better-informed about the world than you were, sayyy, 10 years ago. One of the Freep apol­o­gists yes­ter­day trot­ted out the fig­ure 500 mil­lion — that’s 2008 page views for the Detroit Media Part­ner­ship. Stip­u­lated: Page views are the easy fig­ure — a page loads and it counts as a view. In the olden days when ner­vous cir­cu­la­tion man­agers held these meet­ings, they never talked about cir­cu­la­tion (which was inevitably down), but read­er­ship, which always seemed to be just fine. The bonus joke for news­rooms was that this was some­times paired with pen­e­tra­tion, defined as cir­cu­la­tion divided by house­holds. Gan­nett used to have a graphic illus­tra­tion that said sat­is­fac­tion would increase with pen­e­tra­tion, and don’t think a few mil­lion laughs weren’t had over that.

Any­hoo, in online mea­sure­ments, “unique users” is the coin of the realm; it’s the beating-heart fig­ure. But page views are sig­nif­i­cant, too, and at this point in the game I’m less con­cerned about whether the MotorCi­ty­Moms site will con­tinue (groan: It will), as much as what, exactly, is being done to fairly price the ads that reach them. Every day I open my ink-on-paper, home-delivered, top-dollar-expensive New York Times and see the Tiffany’s ad at the top of page 3. They pay a pre­mium for that spot; they’ve held it for years. I notice it. Its mes­sage sinks in. Its brand is under­lined. I carry around these impres­sions on my per­sonal hard drive. But online, it’s not going to pay the NYT much unless I click on it. I won­der how that’s jus­ti­fied. Adver­tis­ing of all sorts is our cul­tural wall­pa­per, and just being able to iden­tify cer­tain busi­ness on the basis of their ads is con­sid­ered a huge coup. If the Detroit papers are deliv­er­ing the eye­balls, shouldn’t that count for something?

Heath Meri­wether, a for­mer Free Press edi­tor and pub­lisher, points out an impor­tant dis­tinc­tion in Edi­tor & Publisher:

“The home deliv­ery audi­ence was the big prize. They were the com­mit­ted audi­ence, they had the money to spend and they were more involved in the community.”

Isn’t that inter­est­ing? All that traf­fic that blog­gers claim they’re dri­ving to news media web­sites? It’s crap, for the most part. A local tire store doesn’t care that peo­ple in San Diego are read­ing a story about the Pis­tons; they’re sell­ing tires to peo­ple in south­east Michi­gan. Every night I read the Times of Lon­don, but it’s safe to say 90 per­cent of their adver­tis­ing is wasted on me — I don’t even live on the same con­ti­nent. On the other hand, I just checked their home page, and was served three ads for National City, an Amer­i­can bank. That’s IP sniff­ing for you. I can’t think of the last time I checked a Detroit News or Free Press web­site and was served an ad for a bak­ery down the street, offer­ing two-for-one spe­cials on Christ­mas fruit­cake; are the ad staffs being trained to make such sales? Are they hon­estly and truly try­ing every­thing? Or is this just a des­per­a­tion Hail Mary pass no one expects to suc­ceed, to be fol­lowed in a few months by a sad news con­fer­ence about an unfor­giv­ing busi­ness cli­mate, etc.?

God, this is depress­ing. I wish I felt bet­ter about all of this. Among the facts weigh­ing me down today: the Detroit news­pa­per part­ner­ship built a $170 mil­lion print­ing plant THREE YEARS AGO. Alan Mut­ter quotes an ana­lyst with a sober­ing observation:

Rad­i­cal as the restruc­tur­ing may appear to be, the news­pa­pers remain sad­dled with cer­tain large and inescapable costs, said Alan Fla­herty, a nation­ally rec­og­nized news­pa­per pro­duc­tion expert.

“Noth­ing they do at this point can mit­i­gate the cost of own­ing the $170 mil­lion (or maybe more) plant that they occu­pied in about 2005,” said Alan in an email. “At 7.5% inter­est and a 15-year life, the $170 mil­lion invest­ment rep­re­sents a weekly cap­i­tal lease expense of $370,000.” That’s a bit less than $20 mil­lion per year.

(Fort Wayne News­pa­pers built a new press even more recently. The pub­lisher at the time had a stock answer when asked about it: “This shows how com­mit­ted we are to our future in Fort Wayne,” accom­pa­nied by a smile that showed frost at its edges. Then she left town. And yet the FWN pack­age — one pathetic p.m., 75 per­cent of a some­what more robust a.m. and the agency that pro­duces both — sold for some­thing like $90 mil­lion in 2006. Staggering.)

Clearly I know noth­ing about how this busi­ness works. If some­one else does, enlighten me. For fur­ther read­ing, this Rome­nesko post has the most use­ful links.

You can tell I’m grumpy this morn­ing. We had a snow­storm overnight and the blow­ers com­menced around 5 a.m. Last night’s bed­time for yours truly: 1:30 a.m. The luck of the neigh­bor­hood blow­ers that I am not a vio­lent per­son with a sniper rifle in my pos­ses­sion? Priceless.

Let’s try to leave on an high note. My Russ­ian teacher for­warded me a set of pic­tures going around, called “only in Rus­sia.” This one’s my favorite. The sign reads, “This is our favorite store.” At the moment, it’s mine, too.

53 responses to
“Paper cuts.”

  1. Jeff (the mild-mannered one) said on December 17th, 2008 at 10:31 am

    Ah, the lit­tle bot­tles for the baby.

    There’s not only the prob­lem that ad staffs aren’t able to even imag­ine what they could be sell­ing, and the fact that they’re buy­ing on-line web­page pack­ages that they can’t manip­u­late (and hardly have any­one on staff that knows how to write code even if they could crack the pro­gram­ming from the ven­dor), but the fact that they’re still step­ping up the efforts to sell text, print or on-line, to peo­ple who don’t read. “Link­ing more video con­tent” is their answer when you ask, but it’s still an adjunct to a mainly text-based experience.

    On the “we’ve been here before,” i linked a quote from a New Yorker review about Sam’l John­son and the awk­ward gap between busi­ness mod­els at the end of the pre­vi­ous com­ment thread.

  2. mark said on December 17th, 2008 at 10:46 am

    Sounds like you are ask­ing the right ques­tions. I don’t have much by way of answers, just one big hunch.

    I don’t think peo­ple notice inter­net ads like they do paper ads. They don’t reg­is­ter. I’ve been vis­it­ing here for a few months and, while I know your site has an ad or two– I can’t remem­ber or name a sin­gle advertiser.

    Even though i get most of my news from the inter­net, and don’t see that chang­ing, the process seems dif­fer­ent than the days of paper papers. There is a sub­tle urgency to read­ing on the inter­net that isn’t there with a paper. Read­ing a paper is an expe­ri­ence– ads included. When I read a paper, I’m not­ing what is there and what is not there. With the inter­net it’s always there somewhere.

    I don’t think inter­net ads are worth much of any­thing, except­ing porn and dat­ing ser­vices which have appar­ently found a lucra­tive pres­ence on the internet.

    I like your ideas and thoughts, though. Solve the puz­zle you’re attempt­ing and win big cash prizes.

  3. Julie Robinson said on December 17th, 2008 at 10:53 am

    We’re still a 2 papers daily fam­ily but I can see it won’t extend to the next gen­er­a­tion. When the am paper is late, which is more and more often, we wan­der around, bereft, try­ing to fig­ure out how to behave. Online read­ing doesn’t do it for us. I have great empa­thy for Detroit readers.

  4. nancy said on December 17th, 2008 at 10:54 am

    Most of my ads are Google text ads, which are shit, pay me prac­ti­cally noth­ing and don’t reg­is­ter with any­one, Mark. So I’m not sur­prised you don’t remem­ber them. I can’t remem­ber the last time I got a pay­ment from them, either.

    Now if Great Glam was an adver­tiser here, brother, you’d remem­ber them.

  5. Gena said on December 17th, 2008 at 10:55 am

    I don’t know, the home­page of indys​tar​.com has an ad for Birken­stock (!) that sucked me in. Would love to see the ratio­nale for that placement -

  6. coozledad said on December 17th, 2008 at 11:03 am

    The only time I’ve ever seen a woman in any­thing like those Great Glam clothes is when a friend of mine dressed up as a “Cosmo Slut” for the Hal­loween Beaux Arts ball.
    She won third place for the cos­tume prize with Wendy O. Williams sec­ond and the naked woman in Zebra body paint first.

  7. mark said on December 17th, 2008 at 11:05 am

    So let’s mar­ket nn.c to great glam! Win­ners all around!

  8. Gena said on December 17th, 2008 at 11:29 am

    Ok, I’m clue­less how it works on a site like this. If adver­tiser X called you up and said they’d like to run a ban­ner ad on your site, do you con­trol that? Does it have to go through Google? Do you decide how much it would cost?

  9. alex said on December 17th, 2008 at 11:36 am

    The ads on the Fort Wayne News­pa­pers web site are mem­o­rable for only one thing — loud, irri­tat­ing record­ings accom­pa­nied by graph­ics that take for­ever to load. This shit tries my patience almost as badly as the unre­li­able deliv­ery peo­ple in my area, which is why I no longer subscribe.

  10. Jeff (the mild-mannered one) said on December 17th, 2008 at 11:41 am

    (and when you have no one who can change set­tings and lay­out on your paper’s web­site with­out call­ing “cus­tomer sup­port” who usu­ally tell you “that’s not alter­able under the terms of ser­vice” let alone peo­ple who can fig­ure out how to use what you can adapt to fit your local readership …)

    Know­ing how to actu­ally *use* the tech­nol­ogy is a big part of the prob­lem. Mean­while, all the Google Ads entries i see here on this com­ment thread are for buy­ing news­pa­per advertisements — snort.

  11. Musky said on December 17th, 2008 at 11:42 am

    Nancy:

    I’m a lurker on your site who has posted maybe once or twice before. As the edi­tor of a small, daily news­pa­per, I share your frus­tra­tion and concerns.

    You’re 100 per­cent right that many — maybe most — peo­ple are bet­ter informed. I read parts of a dozen or so news­pa­pers and blogs every day. That’s way more than the 2 – 3 news­pa­pers a day I’ve always read.

    But my ques­tion is: When are we going to stop giv­ing away our prod­uct? Isn’t it time to make peo­ple pay online to read infor­ma­tion about our com­mu­ni­ties that they aren’t likely to ever get any­where else.

  12. Dave said on December 17th, 2008 at 12:09 pm

    I sure hated to hear about the Detroit papers cut­ting back to three issues per week. I hope all the other papers don’t fol­low suite, but I’m not overly opti­mistic. I’ve said for a long time that the “lack of old news­pa­pers” will be the final nail in cel­lu­lose insulation’s coffin.

  13. Jeff (the mild-mannered one) said on December 17th, 2008 at 12:12 pm

    Sell­ing news retail, piece by piece, isn’t the only way news has been paid for, so i’m not sure it’s wise to talk about “giv­ing way our prod­uct.” Who pays where for value received … i remem­ber my dad say­ing about cable TV “who the bleep will pay for some­thing they get free from the aer­ial?” I think adver­tis­ers need news and qual­ity con­tent to get their work done and sell their prod­uct, so the real ques­tion is how to get them to pay rea­son­ably for it so the news work is rea­son­ably supported.

    Which is why cut­ting back deliv­ery and start­ing to push up online rates only makes sense to me, but Nancy’s ask­ing about the how and who of what ads cost. Spon­sor­ships per page/section more than pop­ups and ban­ner ads to con­nect prod­ucts with cer­tain ideas or areas of inter­est seems like a bet­ter model, which is what i got from her “Tiffany’s” exam­ple. What’s the inter­net ver­sion of deliv­er­ing that page 3 top right experience …

  14. Jenflex said on December 17th, 2008 at 12:13 pm

    Hey, Beloved Hostess,

    I’m on the flip side (adver­tiser) of all this, and I can say there are a cou­ple issues…and I love adver­tis­ing in news­pa­per Web sites.

    First, I do pay for total cir­cu­la­tion (page views), not just clicks. We rate an ad’s effi­ciency by its CPM, or cost per thou­sand impres­sions. So, the click-throughs are just a bonus…one we watch, but the click-throughs say more about our offer than they do about the strength of the place­ment. And, Nancy is right the ads are inex­pen­sive rel­a­tive to the invest­ments in other media, in some cases; not so much in others.

    Unique users is an impor­tant fig­ure, but it tells me more about the reach in a mar­ket than it does the price I’m will­ing to spend…it helps me deter­mine whether the Web ad is a bet­ter invest­ment than the alter­na­tives (which are also declin­ing in effec­tive­ness and efficiency).

    My biggest issue with the medium is that I can’t do any­thing that’s remotely flighted. I’m either in, or I’m out. Per­ma­nently, all the time, on con­tract. (Con­tributes to the wall­pa­per prob­lem, to be sure.) Space is more scarce rel­a­tive to print, and I’m com­pet­ing against every­one else who wants the space, so I’m stuck with the con­tract, even if I don’t have any­thing to say. Which makes my ads look, yet more, like wallpaper.

    Where I see the news out­lets really fac­ing a chal­lenge is in their source as a place for indi­vid­u­als shop­ping; research­ing deals; kind of “keep­ing their eyes open.” Part of the value in receiv­ing a pulp paper was to get the ads themselves…they used to be of actual value (and add value for the paper, as well) for peo­ple who were shopping.

    That’s the value that is gone, and that I don’t see return­ing. Online, I don’t see news out­lets being able to over­take the search engines as a venue for research on what deals, what fea­tures, what prices, etc. If I want to sell a CD rate to some­one under 30, they aren’t get­ting the paper…they’re sub­scrib­ing to my RSS rate feed. Or they’re Googling some­one else, or check­ing out Bankrate​.com (etc., etc., etc.).

    Just my $0.02. ($0.05?)

  15. nancy said on December 17th, 2008 at 12:27 pm

    Musky makes an inter­est­ing point. The whole shootin’ match falls apart if news­pa­pers charge for con­tent. But no one knows how to, exactly. The WSJ isn’t giv­ing every­thing away just yet, although most peo­ple believe they will, even­tu­ally. The NYT model (Times Select) had it exactly back­wards, charg­ing for opin­ion and offer­ing news free, when it should be the other way around. Most mag­a­zines are far stingier, shar­ing only a teaser.

    I’ll tell you one thing I’m real sick of — blog­gers who mock any effort to cur­tail con­tent. When the AP announced it was going to start enforc­ing “fair use” quot­ing, you’d have thought they’d held a book-burning. Maybe we’re build­ing toward a pre­cip­i­tat­ing event — a law­suit, or prob­a­bly a bunch of them — that resets copy­right law. Some­one told me the other day that they’ve started watch­ing TV shows online via Hulu and iTunes, and would hap­pily sit through any num­ber of ads to do so, because the free­dom and flex­i­bil­ity was what they prize about the experience.

    I think you have to deliver qual­ity first. The WSJ and Finan­cial Times can charge because they deliver first-grade con­tent. Which is why cut­ting staff is cut­ting one’s own throat.

    Jen­flex makes a point that ads are billed both at cost-per-thousand impres­sions and for click­throughs. All I know is what Goog­leAds tells me, and admit­tedly it’s a bad exam­ple, but here goes:

    Yes­ter­day I had 2,197 page impres­sions and 948 uniques — about aver­age for me, post-election. Pay­ment: zero. The day of the Goe­glein story and imme­di­ately after­ward, it was around 30,000 uniques and about twice that many page views, and my pay­ment was under $2.

    When­ever I men­tion ad clicks, I always get a few (thanks, Brian!), and I should also note that it’s tech­ni­cally against my agree­ment with Google to encour­age it. So far today I’ve got­ten seven. Pay­ment: 38 cents.

    This makes no sense to me. We’ve noted before that Goog­leAds are whack, any­way — the algo­rithm that matches them to my con­tent is ridicu­lous, and I don’t think it’s bet­ter any­where else. (I first saw Great Glam ads on Alicublog, a site ded­i­cated to mak­ing fun of the right-wing blo­gos­phere.) But, to answer a pre­vi­ous com­menter, with­out an ad sales or sup­port staff, it’s prob­a­bly the best I can do.

  16. Catherine said on December 17th, 2008 at 12:33 pm

    Jen­flex, you have some great per­spec­tive as an adver­tiser. As a some­time mar­ket­ing per­son myself, I have a cou­ple more obser­va­tions:
    1) Inter­net ads are a great deal.
    2) Being able to track click-through is a huge advan­tage over most other forms of adver­tise­ment.
    3) I’ve done Inter­net cam­paigns with 4% click-through rates and 2% close rates. A direct mail cam­paign with those num­bers would have been con­sid­ered a huge suc­cess and we’d imme­di­ately have tried to copy every­thing about it to the next cam­paign.
    4) Peo­ple are fear­ful of change. In my last mar­ket­ing job, I would have guessed, and I pro­posed prob­a­bly 8 years ago, that we start to move our mix from 75% direct mail/20% print advertising/5% other, toward 50% Internet/25% direct mail/20% print. You’d have thought I was Che Gue­vara propos­ing a world with no prop­erty rights. Today, that same orga­ni­za­tion is prob­a­bly 70% direct mail/20% print/10% Inter­net… and get­ting the same results.
    Bot­tom line, Inter­net ads can be ter­rific, but mar­ket­ing folks can be slow to leave the tried and true.

  17. Jenflex said on December 17th, 2008 at 12:38 pm

    OK, so by the CPM metrics/benchmarks I use, NN.c value should be between $5-$20 per day on aver­age, for the right adver­tiser, in a dis­play ad of some sort.

    Here’s a new busi­ness par­a­digm: find me a media buyer that can tell me which blogs I should adver­tise in to reach a par­tic­u­lar audi­ence, and then bro­ker the deal, and I’ll gladly mark up my CPM accord­ingly. That, to me, is added value.

    Surely there’s some bright, entre­pre­neur­ial soul out there who could do that, on the Web, efficiently.…

  18. Jenflex said on December 17th, 2008 at 12:40 pm

    (OK, I’m comment-happy today).

    Nancy, you should look for ads from small winer­ies, book refer­rals to Ama­zon pages, and (when they get to this point) ads for main­stream media out­lets. They’re already ben­e­fit­ting from your blog links…that’s a way you are adding value for them; even­tu­ally I would see that being compensable.

  19. Jenflex said on December 17th, 2008 at 12:42 pm

    Cather­ine: I am so with you on the media mix chang­ing slowly! The media is chang­ing faster than the con­sumer (adver­tiser, this time) mindset.

  20. Catherine said on December 17th, 2008 at 12:46 pm

    Jeff asks (and mark makes a sim­i­lar point), “What’s the inter­net ver­sion of deliv­er­ing that page 3 top right experience?”

    I’d humbly sub­mit dooce​.com as an exam­ple of how to lay out a web­page to make ads notice­able, and how to use the ban­ner. Not that I think the con­tent in any way rivals that found here.

  21. Connie said on December 17th, 2008 at 1:02 pm

    I just ran into a news­pa­per page that wanted me to pay for con­tent. I was at a leg­is­la­tors meet­ing the other day and a pho­tog­ra­pher from the Kendal­lville News Sun asked me my name because she had taken my pic­ture. I looked for it online, but this paper is part of a Fort Wayne papers group that requires pay­ment and login to see all arti­cles. Won­der if I’m in there today or yesterday.

  22. Jeff (the mild-mannered one) said on December 17th, 2008 at 1:18 pm

    Cather­ine, i’m steal­ing that Che line — nicely put. (Yes, i’ll give credit, “an unknown blog­ger said”.)

  23. MichaelG said on December 17th, 2008 at 1:21 pm

    How does Josh Mar­shall do it? He seems to be mak­ing money.

  24. deb said on December 17th, 2008 at 2:07 pm

    a blog­ger ran an op-ed piece in our paper recently with this lede: “i’m one of the rea­sons that amer­i­can jour­nal­ism is in trou­ble.” she’s a news junkie who has stopped buy­ing news­pa­pers and mag­a­zines because online news con­sump­tion “meets two com­pelling social needs: a desire for com­mu­nity and a desire to know and under­stand others.”

    this is my favorite part, though: “there are more than 400 school dis­tricts in wis­con­sin. i don’t think there are 400 reporters tasked to cover them all, but a local blog­ger can cover one and can do this excep­tion­ally well.” sure, until he decides to skive off the meet­ing where they decide to dou­ble my taxes.

    there is some­thing truly ter­ri­fy­ing about these peo­ple who seem to think jour­nal­ism is such a simple-minded enter­prise that any fool with a note­book can do it. and how do i know this blog­ger in bum­faulk isn’t sleep­ing with the school super­in­ten­dent, a dis­grun­tled for­mer employee with a pen­chant for firearms, a garden-variety whack job, a par­ent with a beef against the prin­ci­pal, or… and what will these folks do when the board decides to con­vene an ille­gal closed ses­sion? do they have a lawyer they can call?

    go right ahead, round up all these reporter wannabes. but when they don’t make it to the next board meet­ing because the streets were icy, or left early because the whole damn thing was just TAKING too long, don’t come bitch­ing to me.

  25. del said on December 17th, 2008 at 2:14 pm

    With all the free con­tent out there I feel like I did about music in Napster’s hey­day. There will be a reck­on­ing soon and a busi­ness model will crop up that pre­serves pay­ment for con­tent. Fair use type law­suits, etc. And the thought has crossed my mind that the NYT and oth­ers have given away their prod­uct shrewdly, so as to win­now out smaller papers before that day arrives.

  26. del said on December 17th, 2008 at 2:21 pm

    The NYT video sto­ries are very strong. (eg. today’s arti­cle and video about an 85 yr old mount climber.) Have a feel­ing that print jour­nal­ism will change to become like a quasi net­work news show.

    Big prob­lem with inter­net adver­tis­ing: geog­ra­phy. Where are the customers?

    Cather­ine, I just parted with $800 to adver­tise with Google “affil­i­ated” Localbiz.now for my busi­ness. The results after 2 weeks — absolutely noth­ing. No web­site views, no tele­phone calls, nada.

  27. Deborah said on December 17th, 2008 at 2:34 pm

    I’m with Mark, I don’t think peo­ple notice inter­net ads like they do print ads (in the NYT any­way). Part of it, I think, has to do with qual­ity, but I’m a graphic designer so of course I’d say that. There’s often just too much visual infor­ma­tion to digest, it all comes scream­ing at you and it’s infor­ma­tion over­load, you tune it out, it’s white noise mostly. IMHO. I think the same thing about inter­ac­tive touch screens in muse­ums, I pass them by, I’d much rather look at phys­i­cal spec­i­mens or what­ever than mov­ing pic­tures on an LCD or plasma screen. I think it is because of ubiq­uity of TV. I’ve designed exhibits and I try to avoid the dig­i­tal dis­plays as much as possible.

  28. Musky said on December 17th, 2008 at 2:50 pm

    Jeff (the mild-mannered one) is right when he says “the real ques­tion is how to get (adver­tis­ers) to pay rea­son­ably for it so the news work is rea­son­ably supported.”

    It’s not that way now. At my paper online ad rev­enue shows huge per­cent­age increases most months over the pre­vi­ous year. But it’s still less than 10 per­cent of the total rev­enue gen­er­ated by the newspaper.

    Yes, I’m tired of giv­ing away the news con­tent. But what I’m really tired of is the blog­gers who, in one breath, call my news­pa­per a dinosaur, and in the next, link to the work of the newspaper’s reporters and use it as the foun­da­tion for a blog entry. I’m tired of watch­ing some of the same blog­gers copy and past AP sto­ries that my news­pa­per pays dearly to use.

    Jour­nal­ism is not rocket sci­ence. Any­one can learn to do it and do it well. But it takes prac­tice and effort. I have watched more than one blog­ger do exactly the things deb men­tioned in her post.

    I really like online jour­nal­ism. We’re shoot­ing video and beat­ing the elec­tronic media to all kinds of sto­ries. Cov­er­ing a devel­op­ing, break­ing story on our Web site is one of the most-fun things I’ve ever done as a reporter and/or editor.

    And it is work­ing. I just checked our Web sta­tis­tics. We are a small news­pa­per (7,500 circ.) Yes­ter­day, we had more than 60,000 page views. That num­ber has more than dou­bled in the past year. The num­ber of unique daily vis­i­tors has increased by more than 60 per­cent in the past year.

    But I’m tired of con­tin­u­ally doing more with less at a news­pa­per that is still far more prof­itable than many of its read­ers might imagine.

    I hope some­one fig­ures out the new busi­ness model before it’s too late and no one is left to turn out the lights.

  29. Kirk said on December 17th, 2008 at 2:57 pm

    Jour­nal­ism also relies heav­ily on stan­dards that don’t seem to occur to most of the peo­ple who aren’t in the busi­ness, includ­ing the bulk of the so-called “cit­i­zen jour­nal­ists” that Deb right­fully wor­ries about.

  30. nancy said on December 17th, 2008 at 3:16 pm

    Deb (and Kirk, and Musky) are absolutely right. This is why I avoid the blovi­a­tions of so many new-media gurus — Jeff Jarvis, et al — and their pie-in-the-sky sce­nar­ios of our brave new future. They for­get that many days, this job is sim­ply a flip­pin’ grind, and the “fun” of cov­er­ing your local school board will wear off fast.

    The media world they hope for sounds sim­ply exhaust­ing, even for a ded­i­cated news junkie: You get this cov­er­age here, and that cov­er­age there, and oh wait here’s a blog­ger who’s doing X, and you’ll want his RSS feed book­marked, etc. As Deb says, I can’t wait for some of these chick­ens to come home to roost. I’m still amazed at how many PR peo­ple think I/we accept sub­stan­tial gifts, or should give them “text approval” before we sub­mit sto­ries, and so on. (Noted: Many pub­li­ca­tions, mostly glossy mag­a­zines, do these very things.) Wait until some shifty blog­ger fig­ures out how to work those angles.

  31. Rana said on December 17th, 2008 at 3:36 pm

    Nancy — you might look into Project Won­der­ful for your ads — they’re using a dif­fer­ent model than click-throughs, in which adver­tis­ers bid against each other to place an ad in a slot you deter­mine (both size and min­i­mum bid). Who­ever wins the slot has to pay you the amount of the win­ning bid, regard­less of clicks. (It’s some­thing I’ve been con­sid­er­ing as an adver­tiser, for my shops on etsy and redbubble.)

    On online papers and con­tent… I tend to not notice the ads because most online news­pa­pers are such a dog’s din­ner of graphic noise. There is too much to look at, with some teeny chunk of text in the mid­dle, text which usu­ally rolls over onto a sec­ond page. The only time I read these things is when some­one else links to them, or when a head­line on Yahoo news shows up in my mail and catches my eye. If they stream­lined the look, it’d improve both the appeal of the con­tent and make the ads stand out more.

    I think the way that sites like Salon​.com han­dle ads and access make sense — if you pay for a sub­scrip­tion, you forgo the ads, except for a few small ban­ner ads here and there. If you don’t want to sub­scribe, then you “pay” for a “day pass” by watch­ing a video ad before gain­ing access to the site.

    I also think that online news ser­vices might want to look into the pos­si­bil­ity of pay­ment for _use_ of con­tent, rather than access to con­tent. That is, if a blog­ger goes to Big News­pa­per. Com, and reads a piece there that they find inter­est­ing and want to com­ment on, they can either (a) pay for the right to excerpt from that piece and pub­lish it on their blog (with a link back to the orig­i­nal a manda­tory part of the deal) or (b) link to the piece with­out excerpt­ing from it. HOW one would man­age this, tech­ni­cally, I’m not sure, but that seems like a model that could work and keep every­one satisfied.

  32. Jeff (the mild-mannered one) said on December 17th, 2008 at 4:06 pm

    Gifts? When is some­one going to offer me gifts, darn it? I’m sure i can’t be bought, but i’d like to have my integrity tested, at least.

    The skunk in this wood­pile is, as Musky said, it isn’t that print jour­nal­ism isn’t prof­itable. It just isn’t return­ing 40% any more (and won’t any­time fore­see­able), but it’s doing bet­ter than run­ning a gro­cery store or even big box retail (net store mar­gin for Wal­mart is some­thing like 3% last i heard reli­able fig­ures; any gro­cery store asks clerks in train­ing what they think profit on $25 bag is, and all are always stunned to learn it’s 75 cents, which is why slip­page is no small deal).

    So news­pa­pers are get­ting whipped like dray­horses because they’re *only* show­ing 12% profit, when the hair­ball who lever­aged their way into own­er­ship bor­rowed the money on a 20% assump­tion for thirty years. Actu­ally, it’s a bet­ter busi­ness model than run­ning a TV sta­tion, print­ing books, sell­ing recorded music, pro­mot­ing con­certs, or [koff] mak­ing cars.

    Which makes me say again, the Tri­bune Com­pany shouldn’t have to declare bank­ruptcy — Sam Zell is the one who’s bank­rupt, but he set up the pur­chase so if he couldn’t make pay­ments, it’s the fault of the com­pany he bought with the bor­rowed money. Any­how, news­pa­pers still make money, just not as much as they used to, a point that doesn’t come up often enough.

  33. nancy said on December 17th, 2008 at 4:21 pm

    There was a busi­ness reporter at the Dis­patch when I was there. One day she went out to do inter­views for a rou­tine fea­ture on a com­pany that made very high-end gar­den hoses. High-quality rub­ber, solid brass fit­tings, made to last a life­time. They were the hoses used in the White House Rose Gar­den. Expen­sive. You get the idea.

    So she does the inter­view, and at the end, the com­pany pres­i­dent and a cou­ple of his under­lings make a big deal of pre­sent­ing her with one. She turns it down flat; of course she can’t accept such a thing. “But we had it made for you!” they say, and sure enough, she looks down, and her name is embossed in the rub­ber, for its entire length: Andi­Gates Andi­Gates Andi­Gates. She splut­ters, they’re slack-jawed, and she finally ends up rush­ing out of the office with­out the hose. They were very offended, but jeez — it would have been so wrong to take any­thing like that. On the other hand, what were they sup­posed to do with it?

    I think the inci­dent was resolved when all par­ties agreed to donate the thing to the zoo or some­thing. I hope the exec­u­tives learned a les­son along the way.

    Oh, and Jeff: I see your point, but we’re told the Detroit papers are actu­ally los­ing money. As in, “in the red.”

  34. Kirk said on December 17th, 2008 at 4:56 pm

    And many of those papers that are still in the black remain so only because they’ve cut the hell out of their staffs.

  35. jeff borden said on December 17th, 2008 at 4:59 pm

    No ques­tion some news­pa­pers are los­ing money. Some are mak­ing tons of it. Any­one see that chart of the Gan­nett hold­ings that showed a whop­ping 45% profit mar­gin at their Green Bay prop­erty? Even in Ohio, the Cincy Enquirer was doing a solid 13+%.

    The only time Wall Street likes news­pa­per stocks is when com­pa­nies are announc­ing lay­offs, acqui­si­tions and merg­ers. How did that come to be? And how did 20+% mar­gins become the rule? Did Al Neuhart throw that much weight around when he was run­ning Gannett?

    Re: print and Inter­net. Right now, the Chicago Sun-Times is oper­at­ing a nifty lit­tle Web site called http://​www​.blago​b​usted​.com, where you can find all things relat­ing to our cor­rupt and cor­rupt­ing gov­er­nor. (Blago­je­vich just hired Ed Gen­son, who suc­cess­fully defended R. Kelly on kid­die pornog­ra­phy charges but also has lost some huge cases includ­ing the defense of Lord Con­rad Black, who pil­laged the Sun-Times of tens of mil­lions that will never be recovered.)

  36. Julie Robinson said on December 17th, 2008 at 5:16 pm

    Knight Rid­der was con­sis­tently earn­ing 10 – 15% but some lit­tle t*** in Florida decided that wasn’t enough and started the process that led to its breakup/demise. FWN had for years been even more prof­itable then KR as a whole and yet was always being sqeezed for more.

    None of that is to say that news­pa­pers wouldn’t have run into the inter­net prob­lem any­way, only that man­age­ment, like at most cor­po­ra­tions, was being ruled by quar­terly profit state­ments that pre­cluded spend­ing money on devel­op­ing new prod­ucts. There were many good peo­ple with great ideas, but they never got a real hear­ing because they couldn’t show a quick profit.

  37. paddyo' said on December 17th, 2008 at 5:31 pm

    Thank you, Deb, for nail­ing so suc­cinctly the No. 1 Prob­lem with the post-newsroom fan­ta­sy­world of news cov­er­age that too many blog­meis­ters think will be Just A Piece Of Cake. It’s what dri­ves some ink-strained edi­tors to think that “crowd­sourc­ing” is the answer to staff cuts. If only …

    One of my daily duties at my post-newspaper-journalism-career job is to comb yesterday’s/today’s dailies and other pubs online for stories/topics related to my employer/agency. In the process of doing that, I occa­sion­ally run up on “con­tent” in one or another of those “Exam­in­ers” that sprang up here and there and not-quite every­where over the past cou­pla years, on printed paper and online.

    Inter­est­ingly, when I click on the story link from, say, the “Wash­ing­ton Exam­iner,” the page that pops up has “Den­ver Exam­iner” on the … I dunno what to call it, the “tem­plate” or wall­pa­per or what­ever … that sur­rounds the actual story or item that I was seek­ing. I real­ized the first time that, well, the Exam­in­ers’ cen­tral computer-serving “brain” rec­og­nizes that I’m from one of the towns where it has an Exam­iner (online any­way), and thus it auto­mat­i­cally throws that tem­plate, and its con­tents and (get­ting to my point here), maybe its ADS at me? I have to admit, I stopped notic­ing the ads because I was just after that spe­cific news item I was seeking.

    Any­way, it makes me won­der if that sort of bundling or link­ing or what­ever the ‘Net mavens call it is trans­ferrable to groups or net­works of blog­gers (like Nance) or oth­ers that can improve the ad rev­enue stream.

    Obvi­ously I haven’t thought this one all the way through, so prob­a­bly I’m forgetting/ignoring/not know­ing some crit­i­cal fac­tor at play. But that abil­ity of the ‘Net to zero in on ME and decide what to throw up on the screen when I go in for a spe­cific thing … well, it’s sorta like how Google Mail would throw up a one-line ad for, say, “The Wire,” atop my inbox when­ever I’d open an e-mail from a friend chew­ing over the most recent episode when that best-show-ever was still on.

  38. Dexter said on December 17th, 2008 at 6:15 pm

  39. Catherine said on December 17th, 2008 at 6:33 pm

    That pay-to-play thing that sev­eral peo­ple alluded to above used to drive me nuts as a mar­keter, specif­i­cally: If you adver­tise in this pub­li­ca­tion and schmooze me at con­fer­ences, we will review your prod­uct in our pages. Oth­er­wise, that press release will be used as T.P. in the exec­u­tive wash­room. That is not the case, as Nancy’s hose story illus­trates, with news­pa­pers, but I won­der how many blog­gers have picked up on the you-scratch-me-I’ll-scratch-you thing? Not many, per Jeff.

  40. Jeff (the mild-mannered one) said on December 17th, 2008 at 7:05 pm

    Really, even the Freep? I’ll defer to direct knowl­edge, but my impres­sion has been that even “money los­ing” papers are actu­ally papers not mak­ing as much as their buy­ers planned to have them earn to pay their debt.

    To change the sub­ject briefly, here’s a delight­ful “well, duh” head­line — http://​www​.nytimes​.com/​2​0​0​8​/​1​2​/​1​7​/​d​i​n​i​n​g​/​1​7​b​a​k​e.html

  41. Catherine said on December 17th, 2008 at 7:12 pm

    Ode to But­ter. Yum.

  42. nancy said on December 17th, 2008 at 8:08 pm

    Jeff: Here’s my source on Gan­nett profit mar­gins. Detroit’s losses — shared by the JOA — are around 5 percent.

  43. brian stouder said on December 17th, 2008 at 8:13 pm

    Is there such a thing as web-publishing that dis­cour­ages copy/paste of the text?

    (For exam­ple, I don’t think you can copy/paste text from a pdf document)

    Seems like if copy/paste is dis­abled for copy­righted text, then when it shows up on a blog some­where, there’s no doubt that a con­scious effort was made to vio­late the copy­right, and a bill will be due and payable.

    I agree with the folks who say that some com­bi­na­tion of suc­cess­ful law­suits and tech­no­log­i­cal upgrades will yet save the pro­fes­sional news operations.

    Maybe some accepted norm will evolve — wherein part of your bill for inter­net access goes into a big pot, which then gets dis­bursed to the real news orga­ni­za­tions that draw the most traffic…sort of an updated ver­sion of the FCC licens­ing that cre­ated and pro­tected tremen­dous value for the broad­cast radio and tv media

  44. moe99 said on December 17th, 2008 at 9:48 pm

    a pretty darn good youtube video put together by an adver­tis­ing firm, far as I can tell. Won­der if this will get them any business?

    http://​www​.youtube​.com/​w​a​t​c​h​?​v​=​l​C​9​f​t​IE8XRQ

    Then, I hope these guys are invited to the inau­gu­ra­tion parade. From Ply­mouth, Michi­gan, the Fred Hill brief­case drill team:

    http://​www​.youtube​.com/​w​a​t​c​h​?​v​=​n​A​A​i​o​cc5zjQ

  45. alex said on December 17th, 2008 at 10:18 pm

    I used to write for trade mag­a­zines. It was expected that you’d accept gifts and then write effu­sively about them.

  46. Jeff (the mild-mannered one) said on December 17th, 2008 at 10:54 pm

    Yeah, i should have remem­bered Jim’s gan­net­tblog for that. It’s indica­tive of the gen­eral ill health of the Detroit econ­omy that the Freep ends up such an out­lier in 07, let alone now.

    But i’m still a lit­tle baf­fled — NNCO, f’r instance, includes the Newark paper (or does in every state­ment i’ve got­ten over the last decade), so is the prof­itabil­ity fig­ure for NNCO include Newark, which is then also listed sep, or am i miss­ing something?

    Sadly, this main­tains my gen­eral if not Detroit point that news­pa­pers are mak­ing a fair amount of money, just not as much as their over­lever­aged buy­ers expect. And the income from plain vanilla circ is so lit­tle that it makes sense to peel off a chunk of the deliv­ery and pro­duc­tion cost, hav­ing no doubt warned the adver­tis­ers that there’s going to be change, but don’t expect a reduc­tion in ad rates if you bought the full print/online package.

    Maybe the Freep needs butter.

  47. Catherine said on December 18th, 2008 at 12:07 am

    We all need but­ter. And bacon. And choco­late. At least until after the solstice.

  48. basset said on December 18th, 2008 at 12:56 am

    Mean­while, one of the bet­ter rants you’ll see about the cur­rent state of the news­pa­per busi­ness — play the first video at:

    http://​www​.​b​-roll​.net/​f​o​r​u​m​/​s​h​o​w​t​h​r​e​a​d​.​p​h​p​?​p​=​2​1​2​5​8​3​#​p​o​s​t​212583

    and scoot it for­ward to 3:02.

  49. Gasman said on December 18th, 2008 at 1:52 am

    bas­set,
    Thank you for the video link. I have now entered the phrase “infu­ri­at­ing lit­tle piss-weasels” into my per­sonal lex­i­con. I expect that it will see it’s right­ful place in my vocabulary’s rota­tion quite soon. (Scroll to 8:40 in the video above.)

  50. nancy said on December 18th, 2008 at 7:29 am

    Yes, bas­set. My take­away from the same clip is, “I’m so old my pussy is haunted.” Still chuckling.

  51. alex said on December 18th, 2008 at 7:47 am

    And the cav­a­lier­ness about shoot­ing up a school. It’d never play in Amer­ica these days.

  52. Kirk said on December 18th, 2008 at 9:12 am

    R.I.P. John Byrne, lead singer of the Count Five (any­one remem­ber “Psy­chotic Reaction”?).

  53. LA Mary said on December 18th, 2008 at 1:36 pm

    Cather­ine, you just recre­ated my shop­ping list from Trader Joe’s last night.